They say “a business is only as good as how fast it resolves customers’ complaints”. Ok, nobody actually said that; we just made it up, but still; we believe happy customers are only created when they get value for their money. Better still, when they are listened to and their issues resolved. Fast! That is why at SMSexperience,…
Category: Tutorials
Difference Between Bulk SMS, Texting and Simple SMS
SMS and Texting are used interchangeably today by many businesses and millennials, but this isn’t the case in reality. We would try to split bean from the bean in this short article. Texting Texting is the general name given to electronic messages, typically consisting of alphabetic and numeric characters sent between two or more users…
5 Ways to Improve Your Customer Service Using SMS
Business success relies heavily on good customer experience, better still, the ability for customers to reach support seamlessly when they need it. Communication is at the top of the list when it comes to excellent customer service. Customers expect instant replies or actions when they have urgent questions or technical issues that require quick resolutions….
How to Get Free Units From SMSexperience!
At SMSexperience we understand that there are potential customers who might want to use our platform for their bulk SMS activities but are not completely sure of how our service works. Perhaps you are looking to get a little test of the stew before buying a plate? It’s no big deal, we’ve got you covered…
How to Recover Your SMSexperience Account Password
Passwords are “tiny soldiers”, so to say. They keep many of our online accounts and activities safe away from prying eyes. While they are extremely important, passwords are equally easy to lose or be forgotten, especially when one uses multiple passwords. Read: Techniques you can use to keep your passwords safe and never forget When…
How to Use SMSexperience Message Schedule Feature
Today we would look at how to use SMSexperience Message Schedule feature as an attempt to answer one of the frequent questions customers keep asking us over time. If you are a mobile marketer don’t have an account with us, well what are you waiting for? Create an account now and get 10 free SMS…
How to Upload Recipients to Phonebook
A phonebook makes it easy for bulk SMS to be sent to recipients added on such a phonebook, especially when the numbers are large. Without it, recipients’ phone numbers would have to be manually inputted to the receivers’ list every time you need to send SMS which can be as tiring as it sounds. SMSexperience…
HOW TO DEACTIVATE DND FROM YOUR LINE IN NIGERIA (2020)
Do-Not-Disturb (DND) service was introduced across all GSM Networks in July, 2016 for the purpose of blocking unsolicited text messages from delivering to Nigerian lines. While this is good from a security point-of-view, lines can be mistakenly prevented from receiving any bulk SMS at all whether solicited for or not. There has been a lot…
Blacklisted: Words to avoid when sending bulk SMS
If you’re reading this, chances are you might have encountered a block on delivery of some bulk SMS you sent, or perhaps you’re hearing about blacklisted words for the first time. It’s no news whichever way. Like it or not, there are some legality guiding SMS marketing in Nigeria. Nigeria Communications Commission (NCC) restricts the…
8 creative ways to get subscribers for your SMS marketing campaign
When it comes to SMS marketing, getting people to willingly opt-in to your text program is the real deal. Creating the Text-to-join code is the first step actually, and you can learn how to create Text-to-Join SMS code if you don’t already know how to. Once you’ve created your Text-to-Join code, the next step is…